Clause 1- Parties
Name : Yunus Emre Vakfı İktisadi İşletmesi
Address: Hacı Bayram Mahallesi Atatürk Bulvarı No : 11 Ulus / ANKARA
Phone No.: +90 312 309 11 88
Email : firstname.lastname@example.org
Name – surname/T.R. ID No.:
Clause 2- Subject
The subject of the present contract is the determination of the parties’ rights and obligations pursuant to the provisions of the Law on the Protection of Customers (Law No. 4077) and of the Regulation on Distance Contracts, regarding the sale and delivery of the product, whose qualities and sale price are specified below, ordered by the BUYER in digital environment, on the SELLER’s website https://kayit.yee.org.tr.
According to the provisions of the present contract, the buyer accepts and states that he/she has been clearly and explicitly informed by the seller in digital environment regarding the name, title, full address and other access information of the seller, basic qualities of the goods subject to sale, sale price thereof, including taxes, all preliminary information about the goods subject to sale including the payment method, delivery terms, expenses, etc., usage of the right to “withdrawal”, and method to use the same right, and public authorities, etc. to which he/she may transmit his/her complaints and objections, that he/she confirmed these preliminary information in digital environment and that he/she placed the order for the goods afterwards.
Preliminary information, which appears on https://kayit.yee.org.tr, and the invoice made out after the buyer’s placement of the order are integral parts of the present contract.
Clause 3- Information on the Product Subject to Contract/Payment/Delivery
Variety and type, quantity, brand/model, sale price, payment method, consignee, delivery address, invoice information and courier fee of product/products purchased in digital environment are specified below. The billed person and the person executing the contract shall be the same. The information specified below shall be accurate and complete. The buyer accepts to fully compensate all the losses occurring due to the inaccuracy or incompleteness of these information; the buyer also accepts all kinds of relevant responsibilities.
The SELLER reserves to suspend the order in cases it deems necessary, if the information provided by the BUYER are factually inaccurate. In cases where the SELLER determines a problem regarding the order, it suspends the implementation of the order for 15 (fifteen) days, provided it cannot reach the BUYER via the phone, e-mail and the mail address given by the BUYER. During the relevant period, the BUYER is expected to establish contact with the SELLER regarding the issue. If no reply whatsoever is received from the BUYER within the abovementioned period, the SELLER cancels the order in order to prevent any of the parties from suffering damages.
Name , code
Total Sale Price : –
Method of Payment :
Phone No. :
Delivery Address :
Billed Person/Institution :
Invoice Address :
Courier Fee : -
Clause 4- Contract Date and Forces Majeure
The contract date is , the day the order is placed by the buyer.
Situations which were non-existent or unforeseen on the conclusion date of the contract, which develop beyond the control of the parties, and emergence of which renders one or both parties’ fulfillment (or timely fulfillment) of contractual liabilities and obligations fully or partially impossible (natural disaster, war, acts of terror, riot, changing legislation provisions, seizure or strike, lock-out, significant breakdown at production and communication facilities, etc.) shall be deemed as force majeure. The party, which suffers from the force majeure shall notify the other party of the situation immediately and in written form.
Within the duration of the force majeure, the parties will not be held responsible for their inability to fulfill their obligations. If the relevant situation of force majeure persists for 30 (thirty) days, each of the party will be entitled to terminate the contract unilaterally.
Clause 5- Rights and Obligations of the Seller
5.1. The Seller accepts and undertakes to fully fulfill its contractual obligations pursuant to the provisions of the Law on the Protection of Customers (Law No. 4077) and of the Regulation on Distance Contracts, except for the situations of force majeure.
5.2. People under the age of 18 (eighteen) cannot make any purchase from Yunus Emre Vakfı İktisadi İşletmesi. The seller will take the accuracy of the age specified by the buyer in the contract, as basis. However, the seller will by no means be held responsible in case the buyer gives a false age.
5.2. https://cannot be held responsible for price increases occurring due to system errors. Accordingly, the seller is not responsible for promotion or price errors, which may occur due to the website’s system, design, or illegal interferences to which the website may be subjected. The buyer may not make any claim against the seller on the basis of system errors.
5.3. Purchase may be made from https:// via credit card (Visa, MasterCard, etc.) or bank transfer. Orders, for which no bank transfer is made within one week of the order date, are cancelled. Orders are put into process not on the moment the order is placed, but on the moment the necessary collection is made from the credit card account or the moment the transfer (EFT) reaches the bank accounts. Payment methods, such as cash on delivery or postal check are not accepted, if preferred without consulting the customer services.
Clause 6- Rights and Obligations of the Buyer
6.1. The Buyer accepts and undertakes to fully fulfill its contractual obligations, except for the situations of force majeure.
6.2. The Buyer accepts that, through placing the order, he/she is deemed to accept the provisions of the present contract, and that he/she will make the payment in conformity with the payment method specified in the contract.
6.3. The buyer accepts and states that he/she received clear and explicit information via https://regarding the name, title, full address and other access information of the seller, basic qualities of the goods subject to sale, sale price thereof, including taxes, all preliminary information about the goods subject to sale including the payment method, delivery terms, expenses, etc., usage of the right to “withdrawal”, and method to use the same right, and public authorities, etc. to which he/she may transmit his/her complaints and objections, that he/she confirmed these preliminary information in digital environment.
6.4. On the basis of the previous paragraph, the Buyer states that he/she read the order/payment/usage procedure information, which cover the conditions regarding order placement for the product and payment terms, product usage instructions, measures taken against potential situations, and warnings, that he/she received adequate information accordingly, and he/she gave the necessary confirmation in digital environment.
6.5. In case he/she wants to return the product he/she purchased, the buyer accepts and states that he/she would avoid to inflict damage to the product and package thereof at any rate, and that he/she would also return the original invoice and delivery note along with the product.
Clause 7- Order/Payment Procedure
The VAT-included TRY sum (total installment sums in cases of installment transactions) of products added to the shopping list are processed by the POS of the relevant bank card, after being approved by the buyer. For the relevant reason, an order approval e-mail is sent to the customer before the shipment of the orders. No shipment is made before the Order Approval e-mail is sent.
Any hitch regarding the order or any problem, which may occur with regard to the credit card, is notified to the buyer via one or more of the phone number/fax number/e-mail address he/she has provided in the contract. If necessary, the buyer may be asked to establish contact with the bank. Orders are put into process not on the moment the order is placed, but on the moment the necessary collection is made from the credit card account or the moment the transfer (EFT) reaches the seller’s accounts.
If it is understood that the product subject to contract may not be supplied due to a valid reason and/or that there is an inventory problem, a situation which may occur rarely, the buyer shall be immediately informed in a clear and explicit manner, and in case the buyer gives approval another product of same quality and price may be sent, or in line with the buyer’s desire and preference, another product may be sent, order may be suspended until the inventory problem is over or the obstacle preventing the delivery is eliminated, and/or the order may be cancelled.
In cases where the delivery obligation regarding the product subject to contract is rendered impossible, the buyer shall be notified of the situation, and the contract is cancelled, with the full price paid by the buyer and/or any document (if any) binding the buyer being returned to the buyer within ten days, at the latest.
http:// offers the buyers, who don’t want to use their credit card information in digital environment, the opportunity to place order through cash transfer. In payment through transfer, the buyer may choose the most suitable bank for himself/herself and make the transfer. If an EFT is made, the date on which the money is charged will be taken into account. When a transfer and/or an EFT is made, the “Sender Information” shall be the same with the Invoice Information, and the order number shall be written.
If, after the delivery of the product, the relevant bank or financial institution fails to pay the Seller the product price due to wrongful or illegal usage of the Buyer’s credit card by unauthorized persons, without the Buyer’s fault, the Buyer shall send the product delivered to him/her to the Seller within 10 days. In such circumstances, transportation expenses belong to the Buyer.
If the Buyer has preferred to make the payment via credit card, the BUYER accepts, states, and undertakes that, he/she will separately confirm the information regarding relevant interest rates and default interest from his/her bank, and provisions related to interest and default interest will be applicable within the scope of the “Credit Card Contract” between the Bank and the BUYER pursuant to the provisions of the applicable legislation.
Clause 8- Shipment/Delivery Procedure
After the order approval e-mail is sent, product/products are given to the seller’s contracted courier company.
Product/products shall be delivered to the buyer’s address via the seller’s contracted courier company. The delivery period is 30 days, starting from the sending of the order approval e-mail and the conclusion of the contract. Provided the buyer is notified beforehand in written form, or through a continuous data carrier, the abovementioned duration may be extended for a maximum period of ten days.
Products are sent to areas where Courier companies don’t make address delivery, with the buyer being notified via phone.
In areas where the Courier Company make delivery only on one day of the week, the specified delivery period may be exceeded in cases where the shipment information is wrong and inaccurate, or if certain social events and natural disasters occur. The buyer may not lay any burden to the seller due to these delays. If the product is to be delivered to a person/institution other than the Buyer, the Buyer may not be held responsible in case the consignee person/institution does not accept the delivery, extra courier fees occur due to inaccuracies in shipment information and/or the Buyer’s non-presence during the supposed original delivery. If the product/products did not reach the customer within the specified days, delivery problems shall be notified to customer services immediately via email@example.com.
In case the package is damaged, the damaged packages shall not be accepted, and the buyer shall ensure that an authorized person from the Courier Company takes a statement down. If the authorized person from the Courier Company does not think that the package is damaged, the buyer is entitled to make the package opened there, ensure that the authorized person from the Courier Company checks whether the products were delivered in an undamaged manner, and to ask once again the authorized person from the Courier Company to confirm the situation through another statement. After the package is received by the Buyer, it is deemed that the Courier Company has fully performed its duty. If the package is not accepted and a statement is taken down, the seller’s Customer Services shall be notified as soon as possible, along with the copy of the statement, which remains with the Buyer.
Clause 9- Procedure on Product Return and Right of Withdrawal
The Buyer is entitled to exercise its right of withdrawal, within seven days of its receipt of the product, without having to give any justification and to pay any penal clause. According to tax procedural law general communique no. 385, in order for return transactions to be carried out, the buyer has to complete accurately and completely the return sections, which appear on the bottom side of seller’s two invoices, which were delivered to the buyer along with the product, sign the same, send one copy to the seller along with the product, and keep the other copy. Right of withdrawal period starts on the day the product is delivered to the buyer. The return fee of the returned product or products shall be covered by the buyer.
Right of withdrawal may not be exercised for products prepared in line with the buyer’s desires and/or prepared explicitly in line with his/her personal needs.
In case the buyer uses his/her right of withdrawal, the seller shall return the total fee it has received, and any document (if any) binding the consumer, to the consumer within ten days, at the latest, of its receipt of the invoice containing the withdrawal statement, along with the product, without charging any expense.
Decrease in the received product’s value, or presence of any reason rendering the return impossible, don’t prevent the exercise of the right of withdrawal. However, if the decrease in value, or impossibility of return arises due to consumer’s fault, he/she shall indemnify the seller for the value of the product or the decrease in the relevant value.
The general period of return for any product purchased erroneously is seven days. Within the relevant period, the return of unpacked, used, ruined, etc. products is not accepted. The return shall be made through the original package.
If any opening, break, fracture, destruction, tear, usage, etc. is determined in products purchased erroneously and package thereof, or if the product is not returned in its original state (in other words, in the state it was, when delivered to the buyer), the return is not received, and the relevant fee is not returned.
For product return, the situation shall be notified to customer services first. The information regarding the method to return the product is transmitted by the seller to the customer. After the relevant conversation, the product shall be delivered to the seller, along with the invoice containing relevant information, via the Courier company which had made the delivery to the buyer’s address. The returned product reaching the seller is deemed as a return product in case it fulfills the criteria specified in the present contract; afterwards its return payment is made to the buyer’s credit card/account. No fee is returned before the product is returned. It is in the relevant bank’s discretion to determine the period in order for the returns made to the Credit Card are reflected to the credit card accounts.
If the purchase was made via a credit card and in installments, the procedure for the return of the fee to the credit card shall be applied as follows: If the buyer had requested to buy the product in any number of installments of his/her choice, the Bank makes the return payment to the buyer in installments. After the Seller pays the entirety of the product fee to the bank in single sum, the requested return sums are transmitted to the account owner’s accounts, also in installments, in order to prevent the involved parties from being aggrieved in case expenditures made in installments through bank POS’s are returned to the buyer’s credit card. If the return date and the card’s cut off date don’t overlap, the installment sum paid by the buyer until the sale cancellation, will reflect to the card each month as 1 (one) return, and the buyer will receive the installments he/she had paid before the return after the installments of the sale is over for a number of months equal to the number of installments he/she had paid beforehand, and the same will be deducted from his/her debts.
In cases where a product or service purchased through card is returned, the seller may not make cash payment to the buyer due to the contract it had concluded with the Bank. Member workplace, in other words the seller, will return the sum via the relevant software when a return transaction is in question and since the member workplace, in other words the seller, is responsible to pay the relevant sum to the Bank in cash or on account, it is unable to make cash payment to the buyer pursuant to the procedure, the details of which are specified above. Return to the credit card will be made by the Bank pursuant to the procedure above, after the buyer pays the price to the Bank in single sum.
Products used and cleaned in conformity with the usage instructions have a 2-year warranty against all kinds of manufacturing defects under the terms specified below: The warranty responsibility of the seller is applicable only for consumers, who fall within the scope of the Law No. 4077. For works with a commercial quality, provisions of the Turkish Commercial Code shall be applicable.
Clause 11- Confidentiality
Data specified by the buyer in the present contract, and data he/she states to the seller for the purpose of payment, may not be shared by the seller with 3rd parties. The seller will be able to disclose the relevant data only if it is under the obligation to do so due to administrative/legal reasons. The seller may provide the information demanded from it, in case it possesses the relevant information, to the relevant authority, in all kinds of judicial investigations with a certified research license.
Credit Card information are by no means stored. Credit Card information is merely used during the collection transaction in order to transmit the data to relevant banks in a safe manner and ensure the receipt of provision, and it is deleted from the system after provision’s receipt.
Buyer data such as e-mail address, mail address and phone number are only used by the seller for standard product delivery and information procedures. During some periods, campaign information, information on new products, promotion information may be sent to the buyer after the latter’s approval.
Clause 12- Competent Courts and Execution Offices in case of Dispute
In case any dispute arises due to the implementation of the present contract, the jurisdiction belongs to the Consumer Arbitration Committee, if the relevant dispute does not exceed the value announced by the Ministry of Industry and Commerce on each December, and to the Consumer Courts located in the Buyer’s or Seller’s settlement.
If the order is placed, the Buyer is deemed to accept all terms of the present contract.